The latest research into the ideal characteristics of successful managers, conducted by Dorset based brewer, Hall & Woodhouse, adds to existing research in the hospitality industry, identifying new key attributes.
The study surveyed Hall & Woodhouse managers, investigating professional and personal attributes, and identifying a proactive attitude, customer focus and capability as the most important qualities required for success.
These attributes add to those identified by Ineson and Stone in 2010 whose research, focused specifically on licensed retail managers, found that personal stability, mobility, good health and family support were the most important for successful management.
The research will now be used to develop managers further, honing in on these key areas and complementing the initiatives Hall & Woodhouse already has in place to drive excellence in its staff.
Head of operations, Chris Stagg, comments: “We have a great team here at Hall & Woodhouse, and we’re particularly proud of the diversity of our people. Identifying these key attributes allows us to develop our managers, helping them fulfil their potential and be the best they can be, whilst retaining their individuality.”
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Background information:
Hall & Woodhouse remains an independent family brewer, owned and run by the fifth generation of the Woodhouse family. In addition to brewing Badger Ales, the company’s growing pub estate includes more than 260 tenanted and managed houses that stretch along the south coast from Devon to Kent and includes the prestigious Hall & Woodhouse Bath, which the Mail on Sunday listed as one of the six places you should see when visiting the city.
For further information or images, please contact:
Katie Dunne
Elliott Marketing & PR
01296 714745