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20th May 2022

Stonegate’s Charlotte Smith wins Customer Experience Award at Conference

Last week, Stonegate Group’s Customer Experience Manager, Charlotte Smith, picked up the Customer Experience Star Award at the Transform’22 conference by at The County Hall, London.

The award, which was the highest recognition of the conference, was awarded to Charlotte for her work to embed as a key performance metric within the Stonegate Group managed estate.

Melissa Wisdom, Director of Marketing at Stonegate Group, said: “We’re delighted to see Charlotte pick up this prestigious award. Seeing her recognised for the hard work and insight on this project is wonderful. At Stonegate, we are focused on equipping and incentivising our teams with the tools and processes they need to deliver first-class guest experiences with every visit. is just one of many ways we are raising the bar across all our sites, utilising data, trends and feedback to really hear what our guests are looking for from a visit.”

The Customer Experience Star Award saw all customers in the UK, including automotive, retail, healthcare and hospitality industries go head-to-head, with Charlotte coming out the overall winner.



About Stonegate Group

Following the acquisition of Ei Group on 3rd March 2020 for £1.27bn, Stonegate Group is the largest pub company in the UK.  Its portfolio is comprised of over 4,500 sites, split across the managed division and leased and tenanted businesses.

The managed pubs division, which employs over 14,500 people, is split into Branded and Traditional pubs. Branded is comprised of: Slug & Lettuce, Popworld, Be At One and Venues. Traditional (unbranded) pubs are made up of: Proper Pubs, Town Pub & Kitchen, Classic Inns, Common Room and Craft Union.

Press release from Stonegate Group