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6th June 2013

Hook Norton to introduce Silent Customer scheme to support tenants and raise pub standards

 As part of its ongoing support to tenants, Cotswold-based brewery Hook Norton has announced a link with, fellow Oxfordshire company, The Silent Customer to provide a mystery customer programme for its pub estate.


  Under the scheme, participating pubs will receive regular visits from The Silent Customer who will assess performance against a bespoke set of criteria, including impression of the pub and quality and range of soft drinks and the brewery’s own award winning ales.


  With support for the programme from Britvic, Hook Norton sees this as a key step in improving standards across its pub estate.


  Comments Bruce Benyon, Hook Norton Operations Manager: “This programme has been designed, together with The Silent Customer and Britvic, to suit the specific needs of our estate.  We are in the process of trialling the scheme in a cross section of our pubs and plan to roll it out across the full estate as soon as we can present its value to tenants.”




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Hook Norton Brewery


Handcrafted in the Cotswold Hills since 1849, Hook Norton remains one of only 32 independent family-run breweries.  With the founder’s great great grandson, James Clarke, still at the helm, Hook Norton continues to offer a wide range of award winning ales, including Old Hooky, Hooky and Hooky Gold, as well as the new Lion: Pride of the Cotswolds.




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For further information or images, please contact:


Katie Dunne or Oliver Taylor


Elliott Marketing & PR or


01296 714745