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19th August 2020

Trade bodies send joint letter to the hospitality sector on the importance of customer data collection

The BII, BBPA and UKHospitality have today jointly written an open letter to the hospitality sector, reiterating the vital importance of accurate and robust Test & Trace data collection as a critical part of Covid secure measures.

A spokesperson for the trade bodies said:

“We recognise that the industry has a collective responsibility for ensuring the safety and confidence of customers visiting our venues.  Extensive customer research has shown how essential the consistent operation of Covid secure measures is to rebuilding sustainable trade through confident customers returning to our venues.

“We know that the majority of pubs and restaurants are managing their Test & Trace processes well, despite the challenging times they are operating in. It is imperative that we as a sector are consistent in our approach to asking for contact information, and making customers aware that they can only book tables for a maximum of 2 households when seated inside. 

“All 3 trade bodies are offering guidance for their members, providing the information and support required to enable them to play their part in keeping their staff and customers safe.”


Notes to editors


UK Hospitality is the trade body representing the UK’s hospitality sector, representing over 700 companies, operating around 70,000 venues in a sector that employs 3.2 million people.

The body speaks on behalf of a wide range of leisure and ‘out-of-home’ businesses, from FTSE 100 enterprises to niche groups and independent single-site operators – covering pubs, restaurants, hotels, nightclubs, contract catering, leisure parks, visitor attractions and coffee shops.

For further information, please contact:

Chris Banks, PR Manager,, 020 7404 7744


British Beer & Pub Association

The British Beer & Pub Association is the leading body representing Britain’s brewers and pub companies. The Association is more than a century old and was originally founded as the Brewers’ Society in 1904. Our members account for some 90 per cent of beer brewed in Britain today, and own around 20,000 of the nation’s pubs.

For further information, please contact:

David Wilson, Public Affairs Director: 07557 405815

Nick Lawrie, Digital Communications Manager: 07824 359 013


British Institute of Innkeeping

The BII is the leading independent licensee support organisation for individuals working in hospitality, with over 8,500 individual members running premises across the UK – predominantly tenanted, leased, managed and freehold pubs. The organisation exists to inspire, develop and support, via expert helplines, online business support, guidance on key industry issues, and exclusive products and services through its Trusted Partner network. 


For further information please contact:

Molly Davis (